Items Purchased Online - free returns for online orders!
International and U.S. territory orders are FINAL SALE and are not eligible for return or exchange.
Online orders must be initiated within 14 days of purchase to be eligible for a return. Use the pre-paid return label included in your package to send back your return.
Orders placed online can be returned in-store.
All merchandise must be unworn, unwashed, and in otherwise perfect condition in order to be considered for return. Shoes should be tried on a carpeted surface, and must be returned in their original, undamaged shoe box. Swimwear will only be accepted if the hygienic strip is intact.
Your account will be credited within 5 business days of receipt, less any original shipping charges. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer's processing time.
We reserve the right to refuse any return that does not comply with the conditions stated above. If your return does not comply with the conditions stated above, the package will be sent back to you and a refund will not be granted. For any questions or concerns regarding returns or exchanges, please email us at firstname.lastname@example.org, call us at 800-416-1265 or chat with us.
14 Van Dyke St.
Brooklyn, NY 11231
Items Purchased In-Store and through Try-On at Home