eCommerce Operations Specialist

Key Responsibilities:

Platform Integrations & Technical Operations

• Monitor and maintain key integrations between our eCommerce site and Order Management System (Teamwork).

• Project manage open tickets and submit change requests to improve workflows and user experience.

• Support the setup, testing, and maintenance of third-party tools (e.g., Narvar Returns, Shopify apps).

• Troubleshoot and escalate payment processing or technical issues as needed.

Site Operations & Optimization

• Conduct daily quality checks on product listings and website functionality.

• Complete weekly site walkthroughs and recommend optimizations for the customer journey and on-site standards.

• Assist in the development and ongoing maintenance of the eCommerce platform.

• Develop a quarterly optimization roadmap, focusing on improving third-party apps (e.g., size/fit tools) and overall onsite performance.

Order & Inventory Management

• Monitor daily order fulfillment workflows to ensure timely and accurate shipping.

• Work closely with the OMS Coordinator to resolve order discrepancies.

• Oversee inventory across locations; conduct regular stock checks and ensure products are live and correctly listed on the site.
  
  

Customer Service & Team Support

• Collaborate closely with Customer Service to address technical or product-related inquiries.

• Assist with customer support tickets during high-volume periods.

• Provide technical support for retail teams on eCommerce-related matters.

• Create and maintain SOPs for internal workflows and training.
  
  

Analytics & Reporting

• Monitor key KPIs and produce regular reports (weekly/monthly) on sales, returns, and operational performance.

• Analyze return trends and propose solutions to reduce return rates and improve customer satisfaction.

• Create and manage internal notification flows and alerts to keep cross-functional teams aligned.
  
  

About You

• 2–4 years of ecommerce experience, ideally within fashion or apparel.

• Strong proficiency with Shopify Plus.

• Experience with ecommerce platforms and tools (e.g., Klaviyo, Gorgias, Narvar, ShipStation, or similar).

• Working knowledge of GA4 or other analytics platforms.

• Advanced skills in Excel/Google Sheets (pivot tables, VLOOKUP, etc.).

• Basic HTML is a plus.

• Data-driven, analytical, and solutions-oriented.

• Strong organizational skills and attention to detail.

• Proactive, resourceful, and eager to stay ahead of digital and ecommerce trends.

About Us

Next year marks our 25th year as an independent design and manufacturing company based in Lower Manhattan. Since 2001, we’ve grown steadily thanks to our loyal customers and wholesale partners. We remain outside the center spotlight, cultivating creativity, fresh ideas, and collaboration—the qualities that make New York City unique.

Our in-house studio includes a full pattern and sample room with senior patternmakers skilled in draping and CAD development, as well as a cutting and sewing team led by master tailors. This year, We expanded our workspace to bring our merchandising, sales, and administration teams under one roof. Many of our team members have been with us for over a decade, and we’re excited to grow into our next chapter together.

Rachel Comey is committed to building a diverse and inclusive workforce. Diversity enriches our work, environment, and community, fostering greater creativity and collaboration. As an Equal Opportunity Employer, we welcome applications from all qualified candidates.

Compensation & Benefits

• Salary range: $60,000–$75,000 (dependent on experience and qualifications)

• Competitive medical benefits

• PTO plans

• 401k and Roth IRA retirement plans

To Apply

Please send your portfolio, resume, and cover letter to hr@rachelcomey.com.