In-store purchases are eligible for return for in-store credit within 14 days of the purchase date. Please note that in-store purchases cannot be returned through our online portal at this time. If you need to ship your return for an in-store purchase, customers are responsible for the return shipping costs. Please ensure the return is sent to the original store where the purchase was made. We recommend contacting the store directly before shipping your return to confirm the details of your in-store credit. Final Sale items are not eligible for return or exchange. If you're near one of our locations , we encourage you to stop by — we'd love to assist you in person!

The below items are Final Sale and are NOT eligible for return. Items that qualify as Final Sale are noted on their product page and at checkout. All items discounted 30% or more Jewelry Tights Makeup Items from the Resale Shop If you send back a Final Sale item, the package will be sent back to you and a refund will not be granted.

Rachel Comey Return Policy

Return Policy

Items purchased on rachelcomey.com are eligible for return or exchange within 14 days of the order date.

Final Sale items cannot be returned.

Process a Domestic Return

Important Information on Returns

All returns will incur a $10 return shipping fee that will be deducted from the amount of your refund.
Items must be returned in original packaging with tag(s) still attached.
All merchandise must be unworn, unwashed, and in otherwise perfect condition.
Shoes should be tried on a carpeted surface.
All products that come in their own box, including but not limited to shoes and accessories, must be returned in their original, undamaged box as this is considered part of the product.
Swimwear will only be accepted if the hygienic strip is intact.
Original packing slip must be included in return package.
Your return must be shipped back within 3 business days after you receive your return shipping label via email.

We reserve the right to refuse any return that does not comply with the conditions stated above.

If your return does not comply with the conditions stated above the package will be sent back to you and a refund will not be granted.

For any questions or concerns regarding returns, please contact us.

International Returns

To process an International Return, please go the return portal here.

To process your return, please enter your order confirmation number, including the #, into the return portal. Do not include any numbers after the "-". Then enter the email used for the order you are looking to return.
All international returns will incur a return shipping fee, which will be deducted from your total refund.
Please note we do not offer exchanges.
If you refuse your international order, you will be refunded upon receipt, less the cost of international return shipping. Some orders may experience customs delays.
Transit times are provided by DHL and are not necessarily guaranteed.
We do not ship to freight forwarding addresses. All orders placed using freight forwarding addresses will be cancelled immediately.

In-Store Purchases

In-store purchases are eligible for return for in-store credit within 14 days of the purchase date.

Please note that in-store purchases cannot be returned through our online portal at this time.
If you need to ship your return for an in-store purchase, customers are responsible for the return shipping costs. Please ensure the return is sent to the original store where the purchase was made.
We recommend contacting the store directly before shipping your return to confirm the details of your in-store credit.

Final Sale items are not eligible for return or exchange.

If you're near one of our locations, we encourage you to stop by — we'd love to assist you in person!

Exchanges

We now offer free exchanges.

Exchange requests are subject to product availability and are not guaranteed.

If the requested item is no longer available at the time of return processing, a refund will be issued.

Please note that exchanges are currently available only for domestic orders. Unfortunately, we are unable to offer exchanges for international orders at this time.

You do have the option to exchange in store at one of our locations.

Final Sale

The below items are Final Sale and are NOT eligible for return. Items that qualify as Final Sale are noted on their product page and at checkout.

All items discounted 30% or more
Jewelry
Tights
Makeup
Items from the Resale Shop

If you send back a Final Sale item, the package will be sent back to you and a refund will not be granted.

Virtual Gift Card Incentive

We'd love for you to come back and shop with us.

For online returns, you now have the option to select receiving your refund via virtual gift card.

By selecting this option, we will gift you a 10% bonus that will be applied to your refund.

This gift card can only be used online at rachelcomey.com. This refund method is not available for in-store returns.

We will issue your gift card once your return is received and inspected.

Pre-orders

If you have a placed an order for an item as a pre-order, your 14 day return window will begin on the day your pre-order item ships.

Find our Pre-Order Policy here.

FAQ

How do I process an online return?

Go to our return portal
Enter the first five digits of your order number and the email associated with the order.
Once your return is approved, a shipping label will be provided via email.

How many days do I have to return my order?

Return requests for online orders must be submitted within 14 days of the order date to be eligible for a refund.
Final Sale items cannot be returned.
Your return shipping label will expire 3 business days after you receive it via email. Please return your item(s) within that timeframe or risk cancellation of your return.

Is there a fee for domestic returns?

There is a $10 return shipping fee that will be deducted from the amount of your refund.

When will I receive my refund?

Your account will be credited within 5 business days of receipt, less any original shipping charges. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer's processing time.
Refunds are only available with online purchases. All purchases made in store are exchange or store credit only.

What happens if I send back an item that is Final Sale?

If you send back a Final Sale item, the package will be sent back to you and a refund will not be granted.

Can I return outside of the return window?

Please contact us at online@rachelcomey.com

Can I return an item that was a gift?

Gifted items may be returned for store credit within 14 days of the original purchase. To return a gifted item, you must provide the original order number and the name of the original purchaser.

Do you offer store credit?

We offer store credit for in store returns.
For online returns, you now have the option to select receiving your refund via virtual gift card.

By selecting this option, we will gift you a 10% bonus that will be applied to your refund.

This gift card can only be used online at rachelcomey.com. This refund method is not available for in-store returns.

We will issue your gift card once your return is received and inspected.

Why would I choose to receive my refund as a gift card?

If you choose to be refunded via virtual gift card, rather than your original form of payment, we will gift you an additional 10%. You can use this gift card towards a future purchase.

These gift cards can only be used online at rachelcomey.com.

This refund method is not available for in-store returns.

I still need help with my return.

We are here to help. For any questions or concerns regarding returns or exchanges, please contact us at online@rachelcomey.com