Returns & Exchanges
Items Purchased Online
We offer Free Returns for online orders!
Online orders must be received within 14 days of purchase to be eligible for a return. Follow these steps to initiate a return:
- Request a Return Authorization number (RA) by emailing us at firstname.lastname@example.org, calling us at 1 (800) 416-1265 or chatting with us.
- Clearly mark your RA at the bottom of the Return Form included with your order. Returns received without an RA will be subject to a $20 restocking fee.
- Use the pre-paid return label included in your package to send back your return.
Your package will be delivered to the following address:
Rachel Comey Warehouse
14 Van Dyke St.
Brooklyn, NY 11231
Orders placed online can be returned in-store, once a Return Authorization Number is requested and approved.
To make an exchange, place a new order online and reach out to our team for an RA # to return the item you no longer want.
Sale merchandise reduced 50% or more is considered FINAL SALE and is not eligible for return or exchange.
Due to the high cost of shipping, all international orders and orders to U.S. territories are FINAL SALE.
Items Purchased In-Store
Items purchased online may be returned in-store in accordance with the above policy.
Items purchased in store may be exchanged or returned for store credit within 14 days of purchase. Call us directly with any questions or concerns.
Return Policy Details
All merchandise must be unworn, unwashed, and in otherwise perfect condition in order to be considered for return. Shoes should be tried on a carpeted surface, and must be returned in their original, undamaged shoe box. Swimwear will only be accepted if the hygienic strip is intact.
Your account will be credited within 5 business days of receipt, less any original shipping charges. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer's processing time.
Refused packages and packages received without an RA will be subject to a $20 restocking fee.
We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. For any questions or concerns regarding returns or exchanges, please email us at email@example.com, call us at 1 (800) 416-1265 or chat with us.
Remember, we're always here to help you find the right thing :)