We reserve the right at any time after receipt of your order to accept or decline your order in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged.

In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account.

All jewelry, tights and items discounted 20% or more are FINAL SALE and are not eligible for return or exchange.

We are able to offer price adjustments on merchandise purchased up to 7 days prior to the start date of a sale. The price adjustment must be requested within 7 days of the sale break.

The exact style and size of an item must be available for purchase at the time your request is made before any adjustment in price can be approved.

Price adjustments will be issued as a credit to your original form of payment.

Please note that we cannot provide price adjustments on items originally purchased on sale.

Please note that a price adjustment will make the item(s) Final Sale and not eligible for return or exchange.

All jewelry, tights and items discounted 20% or more are FINAL SALE and are not eligible for return or exchange.

Please see our Pre-Order Policy here.

If you are reaching out regarding an item purchased through one of our retail partners, please note that the original retailer is responsible for handling refunds, returns, and exchanges according to their own policies. We kindly ask that you contact the retailer directly.

To help follow up, we will also reach out to the retailer to let them know you contacted us. When doing so, we will ask for:

• The name of the retailer where the item was purchased
• A copy of the original purchase receipt

All domestic orders are shipped using UPS. Carrier may not be pre-selected and will vary based on size of the shipment.

Orders are typically fulfilled within 1–3 business days.
Please note: During periods of high order volume, there may be slight delays—but we’ll always do our best to get your order out as quickly as possible.

We cannot ship 2-Day or Next Day Air to Hawaii or Alaska. If you need expedited shipping to one of those locations, please reach out to online@rachelcomey.com and we will work with you on the best shipping method and fee.

Transit time estimates do not include weekends or holidays. Expedited orders placed Saturday - Sunday will be processed Monday.

We are not responsible for unanticipated delays due to conditions such as weather or air travel delays.

All online orders include Route Package Protection by default at checkout. However, this is an optional service. You can opt-out of this service by removing the item from your cart. Find out more information about Route below.

• If you choose to opt-out of Route Package Protection, we highly recommend signing up for UPS My Choice in order to ensure greater delivery management. This will allow you to keep track of your shipments by providing delivery alerts, package release, reroute options and more.
• If your package is lost, stolen or damaged and you did not protect it with Route, we will do everything we can to assist you, however, we are no longer responsible for packages once they are in transit.

We currently accept American Express, Visa, Mastercard, Discover, PayPal, Amazon Payments, Shop Pay, Apple Pay, Google Pay and Meta Pay. We also offer Affirm and Afterpay, to pay in installments. Your transaction will be processed once we have confirmed product availability, and received credit authorization. Please note that your order will be shipped only once payment and delivery details have been approved.

Sales tax is applicable for purchases being shipped to the states of California, Georgia, Illinois, Massachusetts, New Jersey, New York, North Carolina, Virginia and Washington.

Unfortunately, we do not offer expedited shipping to U.S. territories. Orders to Puerto Rico will be shipped via USPS Ground, while shipments to all other U.S. territories will be sent via UPS Ground.

International shipping (all countries including Canada) is $10.

All international orders are processed through Global-e.

Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase, and are added to your order total in the shopping cart. If you have any other questions around duties and taxes, contact online@rachelcomey.com.

This charge is determined by your local customs authority and includes:

1. The Sales Tax applied by your country for purchases from the U.S.
2. Duties charged for processing by your country.

International returns can be processed through Global-E here.

If you refuse your international order, you will be refunded upon receipt, less the cost of international return shipping. Some orders may experience customs delays. Transit times are provided by UPS and are not necessarily guaranteed. We do not ship to freight forwarding addresses. All orders placed using freight forwarding addresses will be cancelled immediately.

All online orders include Route Package Protection by default. You can opt-out of this service by removing the package protection item from your cart. Find out more information about Route below.

If your package is lost, stolen or damaged and you did not protect it with Route, we will do everything we can to assist you, however, we are no longer responsible for packages once they are in transit.

Yes. To ship internationally, we partner with Global-e.

Global-e is a trusted global ecommerce vendor whose solution allows us to provide the best possible user experience to our international customers.

Please select the flag icon in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

All available currencies are listed in the drop-down menu under the flag icon.

We display and collect payments in the local currencies of the countries displayed in the drop down menu under the flag icon. You will be charged in the currency of your selected country at checkout. Rachel Comey is not responsible for any currency exchange fees charged by banks.

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices.

Some countries require duties and taxes to be paid upon delivery and therefore cannot be calculated at checkout. It will be the customer’s responsibility to pay such fees as determined by local customs authorities.

No. The purchase or redemption of gift cards for international purchases is currently not available.

Sorry, we can’t ship to an international PO box or APO addresses.

If you entered an international PO box or APO address as your delivery address, we will reach out to get an alternative address which may delay your delivery.

Route is optional shipping insurance for your online orders. When you add Route at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

All online orders include Route Shipping Protection by default at checkout. However, this is an optional service. You can opt-out of this service by removing the item from your cart.

If your package is lost, stolen or damaged and you did not protect it with Route, we will do everything we can to assist you, however, we are no longer responsible for packages once they are in transit.

Purchased Route package protection and need to file a claim? File here

All of Route’s policies are listed here

Route is premium package protection for your online orders. When you add Route at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

The protection amount is a percentage of the cart value excluding tax and shipping.

Order issues for packages marked "delivered" yet not received are considered stolen, and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.

Please note, some order issues may require a police report to be filed.

The Route Product Support team looks at these order issues on a case-by-case basis and determines the best course of action to get your items refunded.

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date. For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update.

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

If your order has defects or you suspect it was damaged during manufacturing, please contact Rachel Comey's customer service team and we will be happy to work with you to remedy the situation.

Route’s terms and conditions are listed here

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here.

Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

If your package is lost, stolen or damaged and you did not protect it with Route, we will do everything we can to assist you when processing your claim, however, we are no longer responsible for packages once they are in transit. Please contact UPS or DHL to initiate a claim for your package.

We highly recommend signing up for UPS My Choice in order to ensure greater delivery management. This will allow you to keep track of your shipments by providing delivery alerts, package release, reroute options and more.

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

We offer shipping worldwide.

Please see rates at the top of this page.

Orders are typically fulfilled within 1–3 business days.

For orders placed with US 2-Day or Next Day shipping:

• Orders placed by 11 AM EST M-F, will ship same day
• Orders placed after 11 AM EST M-F, will ship the next business day

Please note: During periods of high order volume, there may be slight delays—but we’ll always do our best to get your order out as quickly as possible.

No, unfortunately we cannot deliver to P.O. Boxes.

No, unfortunately we do not offer Saturday or Sunday delivery.

We accept American Express, Visa, Mastercard, Discover, PayPal, and Amazon Payments.

Monthly payments are available through Afterpay and Affirm.

An order cannot be changed once the merchandise has been processed by our warehouse.

Please contact us as soon as possible and make sure to have your order number available. If we are unable to change your order, please take note that eligible items may be returned within 14 days after you placed your order.

An order cannot be cancelled once the merchandise has been processed by our warehouse.

Please contact us as soon as possible and make sure to have your order number available. If we are unable to change your order, please take note that eligible items may be returned within 14 days after you placed your order.

We cannot add additional items to your order or process credit card payments over the phone. You will need to place another order for any additional items.

If you need to change your shipping address before your order has shipped please contact us as soon as possible.

We are unable to re-route packages once they are in transit, so please check all shipping details carefully before submitting your order. Please contact the carrier and reference your tracking number for any special delivery requests.

Once your order has shipped, you will receive an email with your tracking number.

Your order may ship from more than one of our shipping origins, resulting in multiple packages delivered for an order.

If you have received a shipping confirmation email from us, it will specify which items were included in that shipment. If we are not able to fulfill all of your items from one location, we might do a split shipment where the remaining items will be shipped separately. In each shipping confirmation, the items included in the parcel will be stated, so if some items are missing they will be shipped separately if nothing else has been communicated.

Please contact us in case you are still uncertain of where your items are.

If your order is marked as “Delivered” by UPS but you have not received it, we understand how frustrating this can be. Once a package has been confirmed as delivered with proof of delivery from UPS, we are unable to take responsibility for lost or stolen packages.

If you cannot locate your package, we recommend the following steps:

• Check with neighbors or household members – Sometimes packages are mistakenly received by a neighbor or placed in an unexpected location.
• Verify your shipping address – Ensure that the address provided at checkout is correct.
• Wait 24 hours – In some cases, carriers mark packages as delivered slightly ahead of time.
• Contact UPS directly – They may be able to provide additional details about the delivery.
• File a police report – If you believe your package was stolen, we recommend reporting the incident to your local authorities.

We can file a claim with UPS on your behalf; however, if they confirm proof of delivery, they will likely deny the claim. Unfortunately, we cannot issue refunds or replacements for confirmed deliveries. If you need help with the process, please let us know, and we’d be happy to assist where possible.

To protect your order in case of loss or theft, we highly recommend adding Route Shipping Protection at checkout. This coverage provides an extra layer of security and makes it easier to resolve issues with missing packages.

Yes. Please see our Return Policy section for details on how to process a return.

If you have a placed an order for an item as a pre-order, your 14 day return window will begin on the day your pre-order item ships.

To check which size you need, you can consult our "size guide" link on the product page.

You can also email us at online@rachelcomey.com and we will be happy to help.

We are able to offer price adjustments on merchandise purchased up to 7 days prior to the start date of a sale.

The price adjustment must be requested within 7 days of the sale break.

The exact style and size of an item must be available for purchase at the time your request is made before any adjustment in price can be approved.

Price adjustments will be issued as a credit to your original form of payment.

Please note that we cannot provide price adjustments on items originally purchased on sale.

Please note that a price adjustment will make the item(s) Final Sale and not eligible for return or exchange.

Items purchased from Rachel Comey online arrive suitable for gift giving.

Gift Cards can be purchased here.

Simply choose an amount to purchase, and a gift card will be sent via email to the address you provide. 

No physical gift card will be issued. Gift Cards can be redeemed online at rachelcomey.com or at one of our stores. 

Gift Cards cannot be used outside the USA.

If you would like to check the balance on a digital gift card, contact us.

Please note that gift cards are non-refundable.

If you experience any issues with your purchase, please contact us with your order number and clear photographs showing the issue.

If your item was purchased from one of our retail stores, we will gladly assist you directly. However, if your item was purchased through another boutique or retailer, please contact them directly so they can reach out to us for a solution.

Please email us at online@rachelcomey.com, call us at 888-501-7207 or chat with us and we will be happy to help.

We are unable to support studio or costume department pulls through our online store. If you’re sourcing pieces for a production, please reach out directly to one of our stores to coordinate your pull.

Any online orders placed for studio pulls will be cancelled.