Orders and Shipping

Domestic Customers

We currently accept American Express, Visa, Mastercard, Discover, PayPal, Amazon Payments, Shop Pay, Apple Pay, Google Pay and Meta Pay. We also offer Affirm and Afterpay, to pay in installments. Your transaction will be processed once we have confirmed product availability, and received credit authorization. Please note that your order will be shipped only once payment and delivery details have been approved.

All domestic orders are shipped using UPS and USPS. Carrier may not be pre-selected and will vary based on size of the shipment. We are unable to re-route packages once they have been shipped, so please check all shipping details carefully before submitting your order. Transit time estimates do not include weekends or holidays. We cannot deliver to P.O. Boxes. We do not offer Saturday delivery. We are not responsible for unanticipated delays due to conditions such as weather or air travel delays.

Your order may be shipped from more than one of our shipping origins, resulting in multiple packages delivered for an order.

International Orders

Canadian and International shipping rates include duties and taxes.

International returns can be processed through Global-E here.

If you refuse your international order, you will be refunded upon receipt, less the cost of international return shipping. Some orders may experience customs delays. Transit times are provided by UPS and are not necessarily guaranteed. We do not ship to freight forwarding addresses. All orders placed using freight forwarding addresses will be cancelled immediately.

Your Account

If your use of this Site requires setting up an account and/or password(s), you are solely responsible for maintaining the confidentiality of your account and password(s) and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. If you register on this Site, you agree that any information you provide to us will be current, accurate and complete. Rachel Comey will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. As well, you could be held liable for losses incurred by Rachel Comey or another party due to someone else using your account and/or password either with or without your knowledge. You agree to notify Rachel Comey immediately of any unauthorized use of your account and/or password(s), or other breach of security.

Orders and Prices

We reserve the right at any time after receipt of your order to accept or decline your order in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. You may not purchase any item from this Site for resale. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account.

We are able to offer price adjustments on merchandise purchased up to 7 days prior to the start date of a sale. The price adjustment must be requested within 7 days of the sale break. The exact style and size of an item must be available for purchase at the time your request is made before any adjustment in price can be approved. Price adjustments will be issued as a credit to your original form of payment. Please note that we cannot provide price adjustments on items originally purchased on sale.

All jewelry, face masks + muffs, postcards and items discounted 30% or more are FINAL SALE and are not eligible for return or exchange.

Recipients of international orders are not responsible for import duties and taxes upon package arrival.

Sales Tax

Sales tax is applicable for purchases being shipped to the states of California, Georgia, Illinois, Massachusetts, New Jersey, New York, North Carolina and Washington.

Gift Wrapping and Returns

Items purchased from Rachel Comey online arrive suitable for gift giving. A gift message is optional upon checkout. Gifted items may be returned for store credit within 14 days of the original purchase. To return a gifted item, you must provide the original order number and the name of the original purchaser.

Gift Cards

Gift Cards can be purchased here. Simply choose an amount to purchase, and a gift card will be sent via email to the address you provide. No physical gift card will be issued. Gift Cards can be redeemed online at rachelcomey.com or at one of our stores. Gift Cards cannot be used outside the USA.

If you would like to check the balance on a digital gift card, contact us.

Please note that gift cards are non-refundable.