How many days do I have to return or exchange my order?
- Items purchased on rachelcomey.com are eligible for return or exchange within 14 days of delivery, with the exception of Final Sale items.
- Returns and exchanges must be delivered to our warehouse or returned in store within 14 days of the delivery date for a full refund. Any return received after 14 days will be refused.
How do I process a return or exchange?
- Go to our return portal
- Enter your order # and the email associated with the order.
- Once your return or exchange is approved, a shipping label will be provided via email.
Do you offer store credit?
- Yes. If you choose this option we will gift you an extra 10% to put towards your next order.
- When you process a return through our return portal, you will have the option to receive your refund as a store credit/gift card. The credit is provided as a gift card code, which you can use to purchase items on rachelcomey.com.
- Online store credit cannot be used in store.
Can I return an online order to a Rachel Comey Store?
- Online orders can be returned in store to one of our locations. Please take the item(s) you wish to return and the store will process the return for you. Do not use the return portal to process a return in store.
When will I receive my refund?
- Your account will be credited within 5 business days of receipt, less any original shipping charges. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer's processing time.
- Refunds are only available with online purchases. All purchases made in store are exchange or store credit only.
What happens if I send back an item that is Final Sale?
- If you send back a Final Sale item, the package will be sent back to you and a refund will not be granted.
Can I return or exchange even if it’s outside of the return window?
I still need help with my return or exchange
- For any questions or concerns regarding returns or exchanges, please contact us.